905.604.LYLI (5954)



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CONTACT US

OUR  POLICIES

*LYLI  LIT and LYLI are used interchangeably to refer to LYLI LIT, INC.


In registering your child for our courses or purchasing any of our services, you hereby agree to our policies.  


Waiver of Indemnity

Under no circumstances, shall LYLI LIT, INC., nor any of its officers, directors and employees be held liable for anything arising out of purchases of our programs, services, attendance at our facility or any affiliation with LYLI LIT whatsoever. You hereby fully indemnify LYLI LIT from and against all liabilities, costs, damages and causes of action.

Registration

Kindly us to book an appointment to visit LYLI and bring your child so we can assess his or her needs and level of English or French. When space is not available, we will notify you and add your child to our waiting list upon your request. Registration is complete once we have received payment in full. Transfers are permitted prior to the 3rd class if space is available. Enrolment will be suspended for outstanding payments and NSF cheques.

Payment

Payment can be made by cheque, debit or credit card. Cheques  are to be made payable to LYLI LIT, INC

Fees & Refund Policy

Late starts, when approved, will be prorated. Notice of cancellation must be emailed to: [email protected] or presented in writing in person. There is no refund for cancellation of courses or programs due to circumstances beyond our control such as, but not limited to, inclement whether. LYLI LIT does, however, provide a refund for cancellations prior to the second class minus the difference for the class given. Credit notes and refunds are not issued after the first class.  When applicable, one discount coupon can be used at a time toward payment of a course until offer expires. Discount coupons cannot be used in conjunction with any other discounts offered by LYLI.  There is a charge of $30 for NSF cheques. 

Workshops, March Break & Summer Camp

Full payment is due at time of registration. LYLI LIT provides a full refund if cancellation of registration for these programs is received in writing 2 weeks prior to start dates. We do not provide refunds or credits after that.

Drop-off & Pick-up

Students may arrive 15 minutes before the start of their class and are asked to wait quietly while other classes are in session. Please inform us if you will be more than 15 minutes late picking up your child. A fee of $1.00 per minute is charged for pick-ups later than 20 minutes after class ends. If you have provided us with the name of any person authorized to pick up your child, LYLI may request identification from the former.

Absences

Kindly let us know when your child will be away by either phoning us, emailing us or sending us a message on WeChat. Students may pick up handouts when they return and are given a variety of ways to review, practice and advance their French even if they have missed a class. If absent, students may make up a class by attending another section of the same program that we may run at a different time at no additional cost if space is available. Alternatively, students may purchase a VPI session which we offer only to LYLI's current students. With respect to our private instruction or customized semi-private instruction services, we will gladly re-book lessons –subject to availability– provided we receive 24 hours advanced cancellation notice. Up to three make-up classes are permitted for regular programs. Two make-up classes are permitted for our private instruction packages within a season. 

Quality Instruction & Safety

Outside of the technology that LYLI provides or the exceptions we may make for educational purposes, the use of electronic devices is not allowed in our classes.

LYLI LIT promotes a team teaching approach and may change teachers as needed.

LYLI aims to provide quality instruction in a respectful environment that nurtures your child’s well-being. LYLI reserves the right to deny admission to our facility and programs at any time. 

Modifications to course objectives can be made to meet students’ needs.

All lessons are to be completed by the end of the school year during which they were purchased or with respect to summer sessions, before the following school year begins.

Achievement

Attendance is essential for optimal achievement. LYLI will do the best to ensure student success but is not responsible for diminished achievement due to late arrivals or absences. It is important to keep classes moving forward!


LYLI believes that education is a partnership between you, your child and us. Your child’s ongoing cooperation and effort are necessary to achieve success. For this reason, parents must also remind students to complete assigned activities after each lesson. Students are given a relevant performance task at the end of each course so they can see how far they have progressed! An i-PAC (Individualized Performance & Assessment Card) which LYLI has created, using her own assessment criteria, C.A.F.É.S., can also be requested for an additional fee of $35.oo.  

Should you desire to speak with one of our teachers, please make an appointment in advance. Communication with you is important to us, and we will contact you if concerns arise.


We do not share the information you provide with other parties.


Our policies and fees may be subject to change. It is important to review our policies when you register for courses or request our services.


To review our TERMS OF USE, click here.